1. Information We Collect

When you use our website or services, we may collect:

  • Business Contact Details – Name, company name, job title, email address, phone number.

  • Account & Order Information – Billing/shipping address, order history, payment details (processed securely).

  • Technical Data – IP address, browser type, device details, and website usage data (via cookies and analytics).

  • Communication Records – Emails, forms, and other messages exchanged with our team.

2. How We Use Your Information

We process your data for the following purposes:

  • Order Fulfilment – To process, confirm, and deliver your purchases.

  • Customer Support – To respond to enquiries and provide after-sales assistance.

  • Business Communication – To send invoices, updates, and essential service notifications.

  • Marketing (Optional) – To inform you about offers, bulk deals, and new products (only if you opt in).

  • Legal Compliance – To meet tax, accounting, and regulatory obligations.

3. Legal Basis for Processing

We process personal data in accordance with UK GDPR based on:

  • Contractual Necessity – To deliver goods and services you have requested.

  • Legitimate Interests – To improve our services, prevent fraud, and protect our business.

  • Legal Obligation – To comply with UK law and regulatory requirements.

  • Consent – For marketing communications, which you may withdraw at any time.

4. Sharing Your Information

We share personal data only where necessary and with trusted partners:

  • Payment Providers – To process secure transactions.

  • Delivery Partners – To ship your orders across the UK.

  • IT & Security Providers – To protect our website and systems.

  • Legal/Regulatory Authorities – Where disclosure is required by law.

We do not sell, rent, or trade your personal information to third parties.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and accounting obligations.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data (where legally possible).

  • Restrict or object to certain types of processing.

  • Request data portability.

  • Withdraw consent for marketing communications.

To exercise these rights, contact us at info@novasyn.co.uk

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8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

9. International Transfers

Your data is processed and stored in the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place in compliance with UK GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your data, please contact us:

Novasyn
Email: Novasynltd@gmail.com
Phone no: +44 7955 525088